Question 1

Can I include a gift note?

Accepted Answer

Definitely! All our gift hampers/boxes come with the option to include a gift card where you can write a message to the recipient.

Question 2

Instead of getting the entire gift hamper/box, can I buy each gift individually?

Accepted Answer

Unfortunately not :( We do not sell our gifts seperately and they are only available in a hamper/box.

Question 3

Are there any price tags included in the gift hampers/boxes?

Accepted Answer

Nope! We understand that having a price tag included on a gift is a huge no-no. That is why all Pineapple products are gift-ready with no pricing whatsoever included. Our packing slip does include shipping and billing addresses, order number, product name, and Pineapple contact information in case they need to get in touch.

Question 4

Where do you ship from?

Accepted Answer

We are a Singapore-based business so everything is ship from Singapore!

Question 5

Do you ship overseas?

Accepted Answer

We currently only ship locally in Singapore

Question 6

What is the estimated shipping cost and time?

Accepted Answer

Shipping cost and delivery times will be calculated at checkout.

Question 7

Can I get a refund?

Accepted Answer

Due to hygiene issues, we are currently not accepting any refunds or exchanges at the moment. However, we're more than happy to see if there are ways we can help. Contact our Customer Care team for assistance.

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